The new age of customer support

One of my favorite inventions with all of this new technology and knowledge is the customer support that you can receive online. Our article was discussing Dell and ever since they impleneted their customer service option online, 20%-50% of questions are answered online. This is one of the greatest inventions because it saves people so much time and allows them to get answers to questions alot quicker than having to drive 30 minutes to the store. Of course there are some questions that may not be able to be answered over the computer and that need to be addressed in the store but for a basic question this is a great service to have. I would say I would buy a product such as a computer somewhere where they had online customer support bersus somewhere that didn't simply because I feel as though that particular business is trying to connect with me and be more customer friendly. Technology can help companies in the since that people may use their company because they are trying to gain more ways to help the customer and communicate with them.