A good support system enables people to connect and they will making life alot easier. Just in the case with the CarePages and how it made life so much easier for the parents. They didn't always have to worry about talking to people. They allowed the hospital to create this new piece of knowledge and distribute it to the family members.
DELL had the case where one of its customers was posting answers on Dell's community for free. He and other customers were supporting each other and applying the knowledge that he knew. It saved so much money and so many calls to Dell Customer Service. Dell gets its validation from the ratings and reviews that the customers send in that they were satisfied with the answer they got or that it helped them in some way.
People who support each other support the groundswell. They are the true sight of knowledge management in that they create, apply and distribute all the time!
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